Refund & Cancellation Policy for Desixprime

At Desixprime, we strive to provide our customers with the best shopping experience and ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, we offer a fair and transparent refund and cancellation policy. Please read the details below carefully.

Refund Policy

We accept refund requests under the following conditions:

1. Eligibility for Refunds

You are eligible for a refund if:

• The product you received is defective or damaged.
• You received the wrong product.
• The product is significantly different from the description on our website.

2. Non-Refundable Items

We do not accept refund requests for:

• Customized or personalized products.
• Products on sale or discounted items.
• Items returned without prior approval.
• Products damaged due to customer misuse.

3. Refund Process

To request a refund, follow these steps:

1. Contact us at [email protected] within 7 days of receiving your order.
2. Provide your order number, details of the issue, and photographic evidence if the product is damaged or incorrect.
3. Our customer support team will review your request and respond within 2-3 business days.
4. If approved, your refund will be processed within 7-10 business days and credited to your original payment method.

Cancellation Policy

We understand that sometimes you may need to cancel an order. Please refer to our cancellation terms below:

1. Order Cancellation Before Shipping

You can request a cancellation if your order has not yet been shipped. To cancel your order:

• Contact us at [email protected] with your order number.
• We will process your cancellation request and initiate a refund to your original payment method within 7-10 business days.

2. Order Cancellation After Shipping

Once your order has been shipped, cancellation is not possible. However, you may request a return or refund after receiving the product if it meets our refund eligibility criteria.

3. Failed Transactions

In case of a failed payment transaction, the deducted amount (if any) will be automatically refunded to your original payment method within 5-7 business days.

How to Initiate a Refund or Cancellation Request

To initiate a refund or cancellation request, please contact us through any of the following channels:

• Email: [email protected]
• Website: Visit the Contact Us section on https://desixprime.com.

Important Notes

• Refunds are processed to the original payment method used during the purchase.
• Shipping charges are non-refundable unless the product is defective or damaged.
• Desixprime reserves the right to deny refund requests that do not meet our policy requirements.

Thank you for shopping with Desixprime. We value your trust and are committed to providing you with the best service.